Vivtorexghapio

Return Policy

Last updated:

1. Overview

At Vivtorexghapio, we want you to be satisfied with your purchase. This Return Policy outlines your rights regarding returns and refunds for products purchased through our Website at https://vivtorexghapio.ddd. This policy is provided in compliance with the EU Consumer Rights Directive (2011/83/EU) and the Swedish Distance and Off-Premises Contracts Act (Lag om distansavtal och avtal utanför affärslokaler, 2005:59).

2. Right of Withdrawal

As a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement. You may contact us at:

Vivtorexghapio
Sveavägen 9, 111 57 Stockholm, Sweden
Email: managers@vivtorexghapio.world

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3. Effects of Withdrawal

If you withdraw from the contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

4. Returning the Product

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. The product must be returned to:

Vivtorexghapio
Sveavägen 9, 111 57 Stockholm, Sweden

5. Condition of Returned Products

You are responsible for the diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. Specifically:

  • Products should be returned in their original packaging when possible.
  • Unopened products in their original sealed condition are eligible for a full refund.
  • Products that have been opened may be subject to a deduction in value at our reasonable discretion, in accordance with applicable law.
  • Products that are damaged due to mishandling by the customer (beyond what is necessary to inspect the product) may be subject to a proportionate deduction.

6. Exceptions to the Right of Withdrawal

In accordance with applicable EU and Swedish consumer law, the right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed after delivery — to the extent applicable under mandatory law.
  • Goods that have been mixed inseparably with other items after delivery.

We will assess any applicable exceptions on a case-by-case basis and in accordance with applicable consumer protection laws. When in doubt, we encourage you to contact us before returning the product.

7. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us immediately at managers@vivtorexghapio.world. You are entitled to:

  • A replacement product at no additional cost, or
  • A full refund including return shipping costs.

Under Swedish consumer protection law (Konsumentköplag, 2022:260), you have the right to make a complaint about a defective product within three years from the date you received it. However, you must notify us of the defect within a reasonable time after discovering it.

8. Refund Process

Once we receive your returned product and inspect its condition:

  1. We will notify you by email of the approval or rejection of your refund.
  2. If approved, the refund will be processed to your original method of payment within 14 days.
  3. Depending on your payment provider, it may take additional time for the refund to appear in your account.

9. Late or Missing Refunds

If you have not received a refund within the expected timeframe:

  • Check your bank account again, as processing times vary.
  • Contact your bank or payment provider, as there may be additional processing time.
  • If you have done both and still have not received your refund, please contact us at managers@vivtorexghapio.world.

10. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not apply retroactively to purchases made before the update.

11. Dispute Resolution

If you are not satisfied with our handling of your return, you may:

  • Contact us at managers@vivtorexghapio.world to discuss further.
  • File a complaint with the Swedish Consumer Agency (Konsumentverket) or the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at https://www.arn.se.
  • Use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

12. Contact Us

If you have any questions about this Return Policy, please contact us:

Vivtorexghapio
Sveavägen 9, 111 57 Stockholm, Sweden
Email: managers@vivtorexghapio.world